Control of compliance risks

JSC "BANK TRUST-CAPITAL" appreciates its reputation as a reliable and stable Bank and understands that clients and partners expect impartial execution of Bank officers of their duties.

Professional ethics
The main condition for successful business - Customer loyalty. Professional success Bank "JSC BANK TRUST CAPITAL" is in compliance with the fundamental principles of behavior and conduct business that justifies such trust.

The code of corporate ethics
In the Bank "JSC BANK TRUST CAPITAL", the rules of conduct, compliance with which is mandatory for all employees. Their essence lies in a fair, equitable and professional work in the interests of the Client and the Bank.

A conflict of interest
In the activities of each financial institution may have a conflict of interest. To properly address these processes, the Bank"JSC BANK TRUST CAPITAL" introduced "Policy for prevention of conflicts of interest in JSC "BANK TRUST-CAPITAL". The main objectives of the Policy is to ensure fairness in the resolution of conflict of interest, the protection of the reputation and interests of both Clients and their own interests of the Bank.

Informing about violations
To do this, JSC "BANK TRUST-CAPITAL" introduced a system of compliance control, which ensures control over observance of the Bank legislation of Ukraine, including regulatory legal acts of the National Bank of Ukraine, ethical standards, internal procedures, proper conduct of Bank employees.

All services of JSC "BANK TRUST-CAPITAL" is provided in accordance with the foundations of professional ethics and in accordance to the highest quality standards.

In the case when You (the Bank's customer, its employee or another interested party) become aware of the facts of improper actions of employees of the Bank or actions with participation of employees of the Bank, You can inform us.

We ask You to inform us about the known facts of violations :

- using the form of notice of the breach;

to apply in person to the compliance Department of the Bank at the following phone number: +38(044)206-33-52

- send message by e-mail:;

- by post marked "compliance unit" at the address: 01103, Kyiv, vul. Pidvysotskoho, house.7.

The recipient of Your message is a unit of complains JSC "BANK TRUST-CAPITAL". Each message will be processed for the preservation of the confidentiality of Your treatment.

{Compliance - notice of violation}
Provide JSC "BANK TRUST-CAPITAL" consent to processing of my personal data in accordance with the law of Ukraine "On protection of personal data"

Dear Bank customers!

Messages filled with the purpose of solving personal conflicts with officials of the JSC "BANK TRUST-CAPITAL" are not considered.

Claims to the quality of customer service in the Bank are not incidents of compliance risk, so please ask for link send a complaint to the email address: