general information


to acquaint consumers of financial services

(provided for the purpose of proper informing of clients - individuals in compliance with the requirements of Article 12 of the Law of Ukraine "On Financial Services and State Regulation of Financial Services Markets" , Regulations on information provision by banks of clients on banking and other financial services )

1. Information about JSC "TRUST-CAPITAL BANK" (hereinafter - the Bank)


Full name of the Bank



Location of the Bank

01103, Kyiv, street Pidvysotsky, bldg. 7


Contact information of the Bank

Email address:

Contact telephones:

+380 (44) 206-33-50; +380 (44) 206-33-59

+380 (44) 206-33-86 - in case of questions, loss / theft of electronic payment instrument.

The location and mode of operation of the Bank / branches can be found at the hyperlink:



- on state registration;

- on inclusion of the Bank in the State Register of Banks;

- on licenses and permits granted to the Bank

The bank was registered on March 10, 2004, USREOU code 26519933;

Information on inclusion in the State Register of Banks: The Bank was registered on March 10, 2004, registration number 291;

The Bank is authorized to carry out banking operations within the current legislation of Ukraine and issued:

Banking license 11211 dated 20.12.2018 ;

Licenses for securities brokerage activities


Contact information of the body that carries out state regulation ofactivities of the Bank

National Bank of Ukraine:

Location: st. Institutskaya, 9, Kyiv, Ukraine, 01601

Contact phone (hotline): 0 800 505 240.

Official website:

2. Information on financial services


List of banking services provided by the Bank to the client

In accordance with the Law of Ukraine "On Banks and Banking", the Bank has the right to carry out banking activities on the basis of a banking license by providing banking, financial and other services and operations, in particular: [ ~ 191 ~]

1) attraction of deposits from individuals;

2) opening and maintaining current customer accounts and escrow accounts;

3) credit operations;

4) renting an individual bank safe;

5) others.

A more detailed list of services and operations is available on separate pages describing the relevant service of the Bank.


Hyperlink to the Bank's website, where, depending on the type of services, information about:

- essential characteristics of banking services [for consumer credit services and attracting a bank deposit (deposit)] and terms and conditions of provision (for other banking services);

- cost, price (rates, interest rates) depending on the type of banking service [for deposits (deposits) - indicate their minimum value, and for lending - the maximum], the order of their definition and payment, the period during which they apply, and the size after the end of this period;

- conditions for receiving promotional and other similar offers, including their validity;

- the amount (limit) for which the banking service can be provided (from the minimum size to the maximum), the term of its use (from the minimum value to the maximum);

- availability, list and cost of additional and related services of the bank, credit intermediaries and third parties, including the amount of payment and the basis of its calculation;

- a warning to the Client in connection withreceiving the service and concluding a contract.

1. Regarding bank deposit services:

2. Regarding consumer credit services:

3. Regarding services for opening and maintaining current accounts of clients, in particular:

3.1. settlement and cash service:

3.2. Foreign exchange transactions:

3.3. transactions with electronic means of payment:

4. Regarding the services of renting an individual bank safe:

5. Regarding securities trading services:


Name of the person providing the mediation services (if any)

Currently missing.

In case the Bank engages intermediaries to provide intermediary services - information about them will be indicated on the page of the description of the relevant service of the Bank.

3. Information on the financial service agreement


Hyperlink to the Bank's website, which contains the terms of standard contracts for the provision of banking services

1. Typical bank deposit agreements:

2. Typical bank account agreement:

3. Standard agreement on opening a current account and servicing a bankelectronic payment instrument:

4. Typical individual safe rental agreement:

5. Typical service contracts with securities:


The agreement on the provision of financial services to the consumer provides:

a) the client's right to withdraw from the agreement on the provision of financial services in the manner and under the conditions specified by law, in particular, on consumer credit - Law of Ukraine "On Consumer Lending" ;

b) the right of the client to withdraw from the agreement in the manner and under the conditions provided by law and / or the agreement between the Bank and the Client;

c) depending on the type of financial service selected by the client, the contract may specify the minimum term of the contract;

d) the right of the client to terminate / terminate the contract, to fulfill the obligations under the contract ahead of time; exceptions are bank term deposit agreements, when this is possible only in cases provided for by the terms of the bank term deposit agreement.

Termination of the contract at the initiative of the client is possible in the absence of debt under the contract.

Termination of the contract at the initiative of the client does not release from the obligation to repay the debt in full, if any. The client has the right to repay the loan in full at any time in advance;

e) the procedure for making changes and additions in accordance with which changes are made within the time limits established by the contract.

e) increase of the fixed interest rate under the contract in agreement with the consumer, including in cases directly provided by the contract.

4. Mechanisms for protecting the rights of consumers of financial services


Possibility and procedure of out-of-court consideration of complaints of consumers of financial services

Extrajudicial consideration of Clients' complaints is carried out by the Bank's consideration of written appeals of clients.

Information on the procedure for submitting an application, listcontact details of the Bank are placed on the hyperlink:

Hyperlink to the section "Citizens' Appeals" of the official Internet representation of the National Bank, where information on consideration of appeals is posted:

The client applies to the courts in the manner prescribed by the legislation of Ukraine. (Clients - consumers of financial services are exempt from paying court fees for lawsuits related to the violation of their rights as consumers of services)


Availability of guarantee funds or compensation schemes applied in accordance with the law.

The Bank has been a member of the Individual Deposit Guarantee Fund since April 28, 2004 and has the relevant Certificate №163 dated April 28, 2004 [ ~ 473 ~] The Fund guarantees each depositor of the bank a refund on his deposit. The Fund reimburses funds in the amount of the deposit, including interest, as of the day of the Fund's withdrawal from the market, but not more than the amount of the deposit reimbursement limit set on that day, regardless of the number of deposits in one bank.

The amount of the maximum amount of reimbursement on deposits may not be less 200 000 hryvnias .

Detailed information is posted on the Bank's website at the hyperlink:

5. Information provided on the Bank's website for the purpose of providing at the request of the client


Information on the financial performance of the Bank and its economic condition, which are subject to mandatory disclosure

Information on the financial performance of the Bank and its economic condition is available in the section About the Bank:

Bank performance


List of heads of the Bank and its separate divisions

The list of the Bank's managers is posted in the sectionAbout the bank by hyperlink:

The list of separate subdivisions is posted in the section About the bank by the hyperlink:


The number of shares of the Bank and the size of shares owned by members of the Management Board of the Bank, as well as the list of persons whose shares in the authorized capital of the Bank or their number of shares of the Bank exceed 5 percent

Information on the ownership structure of the Bank and its key participants is available in the section About the Bank:

Ownership structure


Other information, the right to receive which is determined by law

Is freely available on the Bank's website , other open data portals.