general information

information "Bank of Trust Capital"

To familiarize the consumers of financial services

(granted to properly inform customers - individuals with compliance with the requirements of Article 12 of the Law of Ukraine "On financial services and state regulation of financial services markets" , Provisions on information provision of clients with banking and other financial services )

1. Information about blood pressure "Bank of Trust-Capital" (hereinafter - Bank)


Full name of the bank

Joint-Stock Company "Bank Trust-Capital"


Location of the Bank

01103, m. Kyiv, vul. Board, BUD. 7


Bank contact information

Email Address:

Contact Phones:

+380 (44) 206-33-50; +380 (44) 206-33-59;

+380 (44) 206-33-86 - in case of questions, loss / theft of electronic payment.

With the location and operating mode of the bank / branches you can get acquainted with the hyperlink:



- about state registration;

- regarding the inclusion of the bank to the State Register of Banks;

- Licenses and Permissions provided by the Bank

Bank registered 10.03.2004, code of the EDRPU 26519933.

Information on the inclusion in the State Register of Banks:

  • registration number 291;
  • Adjustment Date to the Register 10.03.2004.

Bank Based on Banking License has the right to provide banking services. Recording in the State Register of Banks on the Law of the Bank for banking under the number 211.

Extract from the State Register of Banks from 16.08.2021

In addition, the bank has the right to carry out activities in the stock market based on:

Licenses of the National Securities Commission and Stock Market for professional activities in the securities market: brokerage activities (Series AR No. 075833 dated 08.09.2012, license life - unlimited );

Licenses of the National Securities Commission and Stock Market: Depository activity of the depositary institution

( Series AE No. 286715 dated 12.11.2013, license life - unlimited).


Contact information organ, which carries out state regulation on the activities of the bank

National Bank of Ukraine:

Location: street. Institutskaya, 9, Kyiv, Ukraine, 01601

Contact phone (hotline): 0 800 505 240.

Official website:

2. Information about financial services


List of banking services provided by the bank to the client

Bank in accordance with of the Law of Ukraine "On Banks and Banking" has the right to carry out banking activities on the basis of a banking license by providing banking, financial and other services and operations, in particular: ~ 219 ~]

1) Involvement in deposits (deposits) of funds from individuals;

2) opening and maintaining current customer accounts and conditional storage accounts (escrow);

3) Credit operations;

4) to lease an individual bank safe;

5) others.

A more detailed list of services and operations is located on separate pages of describing the relevant bank service.


Hyperlink to a bank web page where placed, depending on the type of service, information about:

- essential characteristics of banking services [for consumer loans and bank deposit (deposit) and conditions and procedure for providing (for other banking services);

- cost, price (tariffs, interest rates) Depending on the type of banking [for deposits (deposits) - it is notedTheir minimum value, and for lending - the maximum], the order of their definition and payment, the period during which they are applied, and the size after the completion of this period;

- conditions for obtaining promotional and other in the contents of proposals, including the term of their action;

- the amount (limit) on which the bank service (from the minimum size to the maximum) may be provided, the term of use of it (it) (from the minimum value to the maximum);

- Availability, list and value of additional and accompanying services of the bank, credit intermediaries and third parties, including payment size and its calculation base;

- Warning for the client in connection with the receipt of the service and conclusion of the contract.

1. Regarding services for attracting a bank deposit (deposit):

2. About Consumer Credit Services:

3. Regarding the opening and current accounts services, in particular:

3.1. Settlement and cash service:

3.2.Operations with foreign currency:

3.3. Operations with electronic payment means:

4. Regarding services for leasing an individual bank safe:

5. Regarding securities trading services:

6. Regarding the services of the depositary institution:


Name of the person providing intermediary services (if available)

At the moment - absent.

In case of an intermediary bank to provideIntermediary services - information about them are indicated on the description of the relevant bank service.

3. Information on the agreement on financial service


Hyperlinks to the Bank's web page, where conditions of typical banking services are placed

1.Tripping agreements of the bank deposit (deposit):

2. Typical Bank Account Agreement:

3. A typical agreement on the opening of the current account and servicing the banking electronic payment tool:

4. Typical Personal Safe Lease Contract:

5. Typical agreements for service services:

6. Public offer for concluding an account for securities account:


The consumer's financial services agreement involves:

a) The right of the client to refuse the agreement on the provision of financial services in accordance with the procedure and under the conditions defined by the law, in particular regarding the consumer loan - by the Law of Ukraine "On Consumer Lending" ;

b) the right of the client to abandon the agreement in accordance with the procedure and on the conditions provided for by the law and / or agreement between the bank and the client;

c) Depending on the type of chosen financial service by the client, the contract may be determined by the minimum term of the contract;

g) the right of the client to terminate / terminate the contract, to comply with the obligation under the contract; Exceptions are made up of banking deposit agreements (deposit), when it is possible exclusively in cases provided by the terms of the Banking Treatyterm deposit (deposit).

Termination of the agreement the debt possible in the absence of the contract.

Termination of the agreement the not exempt from the obligation to repay the debt in full if it is available. The customer has the right at any time ahead of fully repay the loan,

e) the procedure for making amendments according to which the changes are set in the contract terms.

d) an increase in fixed interest rate under the contract as agreed with the consumer, including in cases expressly provided.

4. The mechanisms of protection of consumers of financial services


Possibility and procedure-court complaints consumer financial services

-court complaints made by customers consider written requests bank customers.

Information about the procedure for filing an appeal, contact details for the Bank placed a hyperlink:

Hyperlink section "Appeals" the official website of the National Bank, which contains information on the review of applications

Client appeals to the courts in accordance with the law of Ukraine. (Customers - consumers of financial services are exempt from paying court fees for claims relating to the violation of their rights as consumers)


Availability of guarantee funds or compensation schemes that are used in accordance with the law.

Bank is a member of the Deposit Guarantee April 28, 2004 and has a corresponding Certificate №163 from 28.04.2004r.

[ ~ 524 ~]

GUARANTEE FUND apply to individuals, including - individual entrepreneurs

Each investor fund reimburses funds (excluding funds specified fourth part of Article 26 of the Law "On the system of guaranteeing deposits of individuals") in the amount of the deposit, includingPercentage accrued by the end of the day preceding the Beginning Beginning Procedure for the Bank from the market, but not more than the amount of the boundary amount of reimbursement.

200 000 hryvnia - maximum redress amount Regardless of the number of accounts in one bank.

Detailed information is located on the Bank's website by hyperlink:

5. The information provided on the Bank's website in order to provide the client's requirement


Information on financial performance of the Bank and its economic status, which are subject to mandatory disclosure

Information on financial performance of the Bank and its economic situation are posted in the Bank:

Indicators of the Bank


List of managers of the bank and its separate subdivisions

The list of managers of the bank is posted in the Bank under the hyperlink:

The list of separated subdivisions is located in the Bank under the hyperlink:


The number of shares of the bank and the size of the shares that are owned by the members of the Board of the Bank, as well as a list of persons whose shares in the authorized capital of the bank or properly the number of shares of the bank exceed 5 percent

Information on the ownership structure of the bank and its key participants is located in the Bank:

Property structure


Other information, the right to receive the legislation

is located in free access on the Bank's website , other portals of open data.